When shopping at our online clothing store, some questions might appear, but before contacting our customer support, please check below, as your question might already have been answered:
Registration and account questions:
Q: Do I need to open an account to see all the products or to make an order?
A: No, and you can add to cart anything you want, while using our website, you might also buy from us multiple times, if you will use one and the same e-mail, without ever creating an account. Still, if you don't open an account with us, you will miss some features, like receiving and using of TJ Points, which you earn whenever you buy clothing from us.
Q: How do I open an account?
A: Click here: Register , to register ;
Q: Why do I need to register, any profits?
A: Sure, by opening an account, you will be able to use TJ Points and any Special Programs for account owners, who possess TJ Points, which you collect, when you are buying our products and sometimes might receive different special offers we may provide;
Q: I forgot my password, how do I recover it?
A: Go here and proceed with the process.
Q: How to change my account information?
Order related questions:
A: Log in your account and go to Modify my Address.
Q: Can I make an order by phone?
A: Of course you can. But before making a call, be sure to find out a name of the item, SKU, color and size, also have Credit Card ready;
Q: Will the information I provide, be secure?
A: Without any concern, it will. We will not share, rent, sell or give you information to anyone, except third - party affiliates, who provide us with imperative online payment services. Your information is all safe and encrypted by SSL.
Q: Do you restock sold out items?
A: It depends on the producer of the product;
Q: Can I modify my order, once I already submitted it?
A: Yes, you will need to contact us for that, unless it was already shipped, you will not see any modifications in your order though;
Q: How do I know, that this size will fit me?
Delivery related questions:
A: By checking your parameters with the size chart on the corresponding product page.
Q: Which delivery options do you have?
A: We deliver using
Q: Do you ship internationally?
A: Yes we do;
Q: Do you provide a tracking number for my package?
Return policy questions:
A: Yes, with a letter of confirmation sent to your e-mail, that an order was shipped;
Q: How can I return the product?
A: A product should be eligible for a return, for all the information about returns, check out this article.
Q: I have concerns about my privacy on this website.
Payment related questions:
A: We care about your privacy. All the information about your privacy is in this article.
Q: How to use a discount code?
A: By putting it into the special field, when checking out.
Q: Is TAX included into the Payment?
A: Physically, our company is in Florida, so only Florida residents will be paying the TAX, others donít;
Q: What kind of payment do you accept?
A: We accept following payment methods:
- Our Tops Jeans Gift Cards.
Q: Can I use non-US credit card to pay?
A: Of course! But you shall use PayPal checkout instead of the ordinary checkout.
Sincerely yours, TopsJeans.