When shopping at our online clothing store, some questions might appear, but before contacting our customer support, please check below, as your question might already have been answered:
Registration and account questions:
Q: Do I need to open an account to see all the products or to make an order?
A: No, and you can add to cart anything you want, while using our website, you might also buy from us multiple times, if you will use one and the same e-mail, without ever creating an account.
Q: How do I open an account?
A: Click here: Register , to register ;
Q: I forgot my password, how do I recover it?
A: Go here and proceed with the process.
Q: How to change my account information?
A: Log in your account and go to Modify my Address.
Order related questions:
Q: Can I make an order by phone?
A: Of course you can. But before making a call, be sure to find out a name of the item, SKU, color and size, also have Credit Card ready;
Q: Will the information I provide, be secure?
A: Without any concern, it will. We will not share, rent, sell or give you information to anyone, except third – party affiliates, who provide us with imperative online payment services. Your information is all safe and encrypted by SSL.
Q: Do you restock sold out items?
A: It depends on the producer of the product;
Q: Can I modify my order, once I already submitted it?
A: Yes, you will need to contact us for that, unless it was already shipped, you will not see any modifications in your order though;
Q: How do I know, that this size will fit me?
A: By checking your parameters with the size chart on the corresponding product page.
Delivery related questions:
Q: Which delivery options do you have?
A: We deliver using
Q: Do you ship internationally?
A: Yes we do;
Q: Do you provide a tracking number for my package?
A: Yes, with a letter of confirmation sent to your e-mail, that an order was shipped;
Return policy questions:
Q: How can I return the product?
A: A product should be eligible for a return, for all the information about returns, check out this article.
Q: I have concerns about my privacy on this website.
A: We care about your privacy. All the information about your privacy is in this article.
Payment related questions:
Q: How to use a discount code?
A: By putting it into the special field, when checking out.
Q: Is TAX included into the Payment?
A: Physically, our company is in Florida, so only Florida residents will be paying the TAX, others don’t;
Q: What kind of payment do you accept?
A: We accept following payment methods:
Q: Can I use non-US credit card to pay?
A: Of course! But you shall use PayPal checkout instead of the ordinary checkout.
Sincerely yours, TopsJeans.