Frequently Asked Questions

When shopping at our online clothing store, some questions might appear, but before contacting our customer support, please check below, as your question might already have been answered:

Registration and account questions:

Q: Do I need to open an account to see all the products or to make an order?

A: No, and you can add to cart anything you want, while using our website, you might also buy from us multiple times, if you will use one and the same e-mail, without ever creating an account.

Q: How do I open an account?

A: Click here: Register , to register ;

Q: I forgot my password, how do I recover it?

A: Go here and proceed with the process.

Q: How to change my account information?

A: Log in your account and go to Modify my Address.

Order related questions:

Q: Can I make an order by phone?

A: Of course you can. But before making a call, be sure to find out a name of the item, SKU, color and size, also have Credit Card ready;

Q: Will the information I provide, be secure?

A: Without any concern, it will. We will not share, rent, sell or give you information to anyone, except third – party affiliates, who provide us with imperative online payment services. Your information is all safe and encrypted by SSL.

Q: Do you restock sold out items?

A: It depends on the producer of the product;

Q: Can I modify my order, once I already submitted it?

A: Yes, you will need to contact us for that, unless it was already shipped, you will not see any modifications in your order though;

Q: How do I know, that this size will fit me?

A: By checking your parameters with the size chart on the corresponding product page.

Delivery related questions:

Q: Which delivery options do you have?

A: We deliver using

Q: Do you ship internationally?

A: Yes we do;

Q: Do you provide a tracking number for my package?

A: Yes, with a letter of confirmation sent to your e-mail, that an order was shipped;

Return policy questions:

Q: How can I return the product?

A: A product should be eligible for a return, for all the information about returns, check out this article.

Privacy policy questions:

Q: I have concerns about my privacy on this website.

A: We care about your privacy. All the information about your privacy is in this article.

Payment related questions:

Q: How to use a discount code?

A: By putting it into the special field, when checking out.

Q: Is TAX included into the Payment?

A: Physically, our company is in Florida, so only Florida residents will be paying the TAX, others don’t;

Q: What kind of payment do you accept?

A: We accept following payment methods:

  • PayPal;

Q: Can I use non-US credit card to pay?

A: Of course! But you shall use PayPal checkout instead of the ordinary checkout.

Sincerely yours, TopsJeans.